"Occasionally, due to excessive demand, we may take longer than 24hrs to fulfill your server Urtem Elyos Aion kinah order. On the rare chance that this happens we will

inform via email or message in game. On the exceptional chance that we do not supply your Aion kinah within the allotted time frame we can offer you compensation

(calculated on an individual basis and dependant upon ordered amount, time waited and current server Urtem Elyos Aion kinah stock levels).
Failing that, we can issue you a full refund within 48hrs ."